Serika Premium
At Serika Premium, customer satisfaction is our priority. We strive to provide a seamless shopping experience and ensure that every order meets your expectations. Please review our Return, Exchange & Refund Policy carefully before making a purchase.
1. Exchange Policy
Exchange Eligibility
We offer exchanges exclusively for size-related concerns. If your purchased item does not fit as expected, you may request an exchange for another size of the same article.
Exchange Request Timeframe
All exchange requests must be submitted within 24 hours of receiving your order.
Product Condition
To qualify for an exchange, the product must be:
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Unused, unworn, and unwashed.
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In its original condition.
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Returned with all original tags, labels, and packaging intact.
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Free from stains, odors, perfume, makeup marks, or any signs of use.
Size Availability & Store Credit
Exchanges are subject to stock availability. If the requested size is unavailable, a store credit will be issued, valid for 10 days from the date of issuance.
How to Request an Exchange
To initiate an exchange, please contact our customer support team with your order number and the size you wish to exchange.
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WhatsApp: +92 317 4021881
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Email: serikapremium@gmail.com
Exchange Shipping Charges
Return shipping charges of [Insert Amount] will be the customer's responsibility unless the delivered product is damaged, defective, or incorrect.
Exchange Processing Time
Once the returned item has been received and successfully passes our quality inspection, the exchange will be processed within 24 hours. A confirmation will be provided once the replacement order has been dispatched.
Non-Eligible Exchange Requests
Exchanges will not be accepted for reasons other than sizing concerns, including a change of mind, color preference, personal liking, or any other non-size-related issue.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify our customer support team within 24 hours of delivery.
An uncut parcel-opening video is mandatory for claim verification under this policy.
Once the issue has been verified, the item will be replaced at no additional cost.
2. Return & Refund Policy
General Returns
Serika Premium does not offer returns or refunds once an order has been successfully delivered. All sales are considered final, except where applicable law requires otherwise.
Refund Exceptions
Refunds are applicable when an order is officially confirmed as lost in transit by our courier partner and has not been delivered.
Customers must report such concerns within 7 days of the expected delivery date.
Refund Processing Time
Once a refund request has been reviewed and approved, the amount will be processed through the original payment method within 15 business days.
Processing times may vary depending on the customer's bank or payment service provider.
3. Important Exchange Guidelines
To ensure a smooth and efficient exchange process, please keep the following guidelines in mind:
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All exchange requests must be approved by our customer support team before a product is returned.
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Products showing signs of wear, washing, alteration, stains, odors, or damage caused after delivery will not qualify for exchange.
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Items must be returned with their original tags, labels, and packaging.
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Unauthorized returns will not be accepted.
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The return address may differ from the original shipping address. Our customer support team will provide the correct return address following exchange approval.
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Customers are responsible for ensuring that returned products are securely packaged to prevent damage during transit.
4. Contact Information
For assistance with exchanges, delivery concerns, or refund inquiries, please contact our customer support team.
Serika Premium
WhatsApp: +92 317 4021881
Email: serikapremium@gmail.com
Our team will be happy to guide you through the applicable process.
5. Policy Updates
Serika Premium reserves the right to revise or update this Return, Exchange & Refund Policy whenever necessary.
Any changes will be reflected on our website. We encourage customers to review this page periodically to stay informed about our latest policies.
Thank you for choosing Serika Premium. We appreciate your trust and look forward to providing you with an exceptional shopping experience.